Refund & Cancellation Policy

You build the whole document for free and see exactly what you are buying before you pay. Because of that, we do not offer refunds simply because you changed your mind after downloading.

If the product did not do what it said it would, we refund you in full. You do not have to argue the point — a failed export, a corrupted file, a double charge or a payment for access you never received is refunded on request.

These are digital products delivered immediately. Access is granted the moment your payment is confirmed, and there is nothing to ship.

We refund in full, without conditions, in any of these cases. Write to support@presentro.com with your registered email address and the approximate date of the payment.

• You were charged but access was not granted. Money left your account and the download stayed locked.
• You were charged twice for the same pass by mistake. We refund the duplicate.
• The export failed or the file is unusable — it will not open, the text is not selectable, or it does not match what the preview showed — and we cannot fix it for you.
• You were charged for a pass you did not buy.
• You did not authorise the payment. Tell us and tell your bank; we will refund and help you secure the account.
• You bought a pass within the last 7 days and never downloaded anything with it. If you paid and then did not use it at all, we will refund it — no reason needed.

So there are no surprises, these are the cases we decline:

• You downloaded the file and then changed your mind, or decided you preferred a different template. You could see the document before paying, and you can switch template and re-download free within your access window.
• You did not get an interview, or an employer did not respond. We provide a document builder, not an outcome.
• You downloaded with a pass and then stopped using it. Unused days on a pass that has been used are not refunded, except where we closed your account without cause.
• You want a refund for a payment made more than 90 days ago and none of the situations above apply.
• The account was closed for breaking the terms of service.

If your situation is not on either list, write to us anyway. These lists cover what we have thought of, not the limit of what we are willing to be reasonable about.

• Email support@presentro.com from the address on your account, or use the contact form.
• Tell us roughly when you paid and what went wrong. You do not need a receipt or a transaction id — we can find the payment from your account.
• We reply within 48 hours. If the request is clearly eligible we do not ask further questions.

When we issue a refund we also remove the access it paid for. If you have already downloaded a file, that file is yours to keep.

There is no subscription to cancel. Nothing on Presentro renews automatically. Every pass is a one-time payment that expires on its own after 30 days, and we will never charge you again without you deciding to buy again.

You can stop using the service at any time, and delete your account from the account page. Deleting your account does not automatically refund an unused purchase; if you want a refund as well, ask before you delete, because deletion removes the records we would use to identify your payment.

If something went wrong, please write to us first — we can usually refund you within a couple of days, which is faster than a chargeback, and it costs neither of us the dispute. If you raise a chargeback without contacting us, we may suspend the account while the bank investigates.

Refunds and billing: support@presentro.com. We answer within 48 hours, and a real person reads every message.